ONSIM Privacy Policy

Version: v202507
Last updated: 16 July 2025

ONSIM LTD (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, and disclose your personal data when you use the ONSIM service (“the Service”), in accordance with applicable data protection laws in the United Kingdom and European Union, including the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and the Data Protection Act 2018.

By using the Service, you accept the terms of this Privacy Policy. If you do not agree with any part of this Privacy Policy, you should stop using the Service Immediately.

We may update this Privacy Policy from time to time. Please check this page periodically for changes. Where appropriate, we will notify you by email or via the Service.

1. Definitions

For clarity, the following definitions apply throughout this Privacy Policy:

• Account: A unique account created to access our Service.
• Company: ONSIM LTD, the data controller.
• Cookies: Small files placed on your device to enhance functionality and track usage.
• Country: England, United Kingdom.
• Device: Any device used to access the Service (e.g., computer, mobile phone, tablet).
• Personal Data: Any information relating to an identified or identifiable individual.
• Service: The ONSIM service accessible via https://onsim.uk & https://app.onsim.uk
• Service Provider: Third parties who process data on our behalf to support service delivery.
• Usage Data: Data collected automatically from the use of the Service.
• You: The individual or legal entity accessing or using the Service.

2. Information We Collect

A. Information You Provide

We may collect the following information when you:

• Register for or purchase a SIM or service
• Request a quote or information
• Use customer support
• Make a payment
• Interact with the site (e.g., comment or participate in discussions)

B. Information We Collect Automatically

• IP address, browser type and settings, timestamps, cookie data, URL clickstream
• Page response times, visit durations, and user interaction data
• Phone numbers used to contact us

When using our telecommunications services, we may collect:

• Call Detail Records (CDRs): Date, time, duration, country of origin, numbers contacted
• Call & SMS Recording: Only if requested and enabled by the user. Stored securely or delivered directly to the user

We may also collect:

• Public social media information
• Demographic data (if voluntarily submitted or anonymised)

C. Information from Third Parties

We may receive personal data from:

• Payment processors
• Analytics and advertising partners
• Credit reference agencies
• Public sources

3. Legal Basis for Processing

We process your Personal Data under the following legal bases:

• Performance of a contract (e.g., to provide the Service)
• Legal obligation (e.g., for accounting or regulatory reasons)
• Legitimate interests (e.g., improving the Service, security, fraud prevention)
• Consent (e.g., for marketing, if opted-in)

4. How We Use Your Information

We use your information to:

• Provide, maintain and improve the Service
• Fulfil contractual and regulatory obligations
• Communicate with you about your account
• Administer billing and customer support
• Detect and prevent fraud or abuse
• Analyse performance and usage patterns
• Send marketing communications (with consent)
• Comply with legal obligations

5. Sharing Your Information

We may share your information with:

• Service providers and sub-contractors (e.g., cloud hosting, payment processors)
• Analytics and advertising partners (only with anonymised data where possible)
• Legal or regulatory authorities (where required by law)

We may also disclose your data:

• In connection with a business transfer or acquisition
• To enforce our Terms of Service
• To protect the rights, property, or safety of ONSIM LTD or others

All third parties are bound by confidentiality and data protection obligations.

6. International Data Transfers

Your data may be transferred outside the UK or EEA. We ensure that such transfers are subject to appropriate safeguards, such as:

• Transfers to countries deemed to have adequate protection by the UK or EU
• Standard Contractual Clauses (SCCs) approved by the European Commission or UK ICO

By using the Service, you consent to such transfers.

7. Your Rights (UK/EU Residents)

Under the UK and EU GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your data (“right to be forgotten”)
• Object to or restrict certain types of processing
• Data portability (receive your data in a usable format)
• Withdraw consent at any time (for marketing or where processing is based on consent)
• Lodge a complaint with the UK ICO or your local supervisory authority

To exercise these rights, contact us at: support@onsim.uk

8. Data Retention

We retain your data:

• As long as your account is active or as needed to provide the Service
• For up to 12 months after account closure (unless longer retention is required by law)
• For compliance, dispute resolution, fraud prevention and audit purposes

Anonymised and aggregated data may be retained indefinitely.

9. Security

We use physical, electronic, and procedural safeguards to protect your information. This includes:

• Encryption (SSL)
• Firewalls and secure hosting
• Access controls and staff training

However, no transmission over the Internet is entirely secure. You use the Service at your own risk.

10. Cookies

We use cookies to:

• Enable essential functionality
• Analyse web traffic
• Tailor the website experience

You can control cookie preferences via your browser settings. Some features may be unavailable if cookies are disabled.

For more detail, please see our Cookie Policy.

11. Children’s Privacy

The Service is not intended for children under 16. We do not knowingly collect personal data from children. If we discover that a user is under 16, their account will be deleted.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their privacy policies before submitting any data.

13. Changes to This Policy

We may revise this policy from time to time. Updates will be posted on this page, with significant changes notified via email or the Service.

This Privacy Policy was last updated on 16 July 2025.

14. Contact Us

For questions, requests, or complaints regarding this Privacy Policy or your personal data, contact us at:

📧 support@onsim.uk
📍 ONSIM LTD, 86-90 Paul Street, London, EC2A 4NE, United Kingdom