· Luke Faragher · Compliance
Do FCA regulated companies have to record calls?
Some must under SYSC 10A. Most IFAs and insurance or mortgage intermediaries aren't caught by the taping rule at all - but recording is still the pragmatic answer.
The Blog
The ONSIM blog is our narrative on the mobile industry, mobile tech and points of interest for our customers. We hope you find it useful and informative.
· Luke Faragher · ComplianceFCA Market Watch 66 explained: call recording when staff work from anywhere
Market Watch 66 said recording obligations don't stop at the office door - WhatsApp, personal devices and homeworking included. Why it matters more in 2026.
· Luke Faragher · Mobile NetworksNo, I can't hear you: why UK phone signal got this bad
An MP says London reception is worse than Kabul a decade ago, and the UK now trails Kazakhstan for download speeds. He is more right than he knows. Here is why.
· Luke Faragher · Call RecordingAI call transcription for business: what it does and how to get it
AI call transcription turns calls into searchable text, summaries and insights. What it's useful for, and why capture quality decides everything.
· Luke Faragher · IndustryBT Digital Voice Problems: What Goes Wrong (And What To Do)
Digital Voice works for plenty of households, but the complaints follow a pattern: broadband outages, power cuts, dead extensions and silent alarms.
· Luke Faragher · Call RecordingCan you record WhatsApp calls?
WhatsApp has no built-in call recording and the workarounds are unreliable. What actually works, the legal position, and why regulated firms get fined.