SIM-Based

Mobile Compliance Recording for Corporate Devices

Securely record mobile calls & SMS to ensure regulatory compliance without apps. Trusted by the worlds leading financial institutions and other highly regulated industries.

SIM-Based

Compliantly record your staff mobile calls and SMS at network level without apps or diverts. It's fast and simple to deploy with eSIM and can't be bypassed by the end-user like app-based mobile recording solutions.

Secure

All recordings are encrypted, processed, and stored in highly secure data centers. Large global banks and financial institutions rely on ONSIM to safeguard their sensitive mobile call and SMS data.

BYO-Archive

We integrate with the leading call recording platforms, enabling you to add mobile voice and SMS to your existing archive without the need to learn new software or manage data migrations.

Compliance Frameworks

Our mobile recording solutions are designed to meet and exceed stringent regulatory requirements, including FCA, SEC, GDPR, MiFID II, HIPAA, PCI DSS, Dodd-Frank, FAIS, POPI, FICA, and CCPA. Our experts can customise services to fit your industry, geographic location and regulatory needs.

Customisable Solutions

Our team can work with you to create a bespoke call and SMS recording solution tailored to your particular use case. We adapt to your needs rather than forcing you to fit into our model.

Global Solution

ONSIM is a truly global mobile network, meaning we can provide a centrally managed mobile compliance recording solution across multiple geographies worldwide. Speak to one of our solutions experts to learn more.

Archive Agnostic

Use your existing call recording archive with ONSIM. We can provide you with full access to your call and SMS data in a variety of formats. Below is a sample (but not a full list) of platforms we can support.

Kerv Compliance Cloud
Amazon Web Services S3 to store call recordings
Azure Services Blob storage as call recording storage
Google Cloud as a mobile call archive
ASC Mobile Recording Archive Service
Insightful Soteria Mobile Call & SMS Recording
Verint Mobile Call & SMS Recording
Bloomberg Vault Mobile Recording
Global Relay

Compliance Frameworks

ONSIM allows you to meet regional and international mobile call & SMS recording compliance requirements including the most common ones listed below:

FCA Mobile Recording

Banks, Stockbrokers, Investment Managers, financial and commodity derivatives firms must record 'communications that are intended to result in a transaction'. Aimed at preventing market abuse.

FCA Consumer Duty

Firms are now held to much higher standards in regards to consumer protection for financial services. Recording mobile communications is vital to ensure you can demonstrate that you are acting in your customers best interests.

GDPR

The General Data Protection Regulations (European Union). This legislation is designed to protect the personal data of individuals, and governs how it's collected and stored.

MIFID II

MiFID II (Markets in Financial Instruments) dictates how financial institutions in the EU (and UK) record calls and for how long they are kept.

HIPPA

The Health Insurance Portability and Accountability Act (USA), is aimed at protecting highly confidential patient information and redacting identifying patient information for all records.

PCI DSS

The Payment Card Industry Data Security Standard (PCI-DSS) is a regulatory standard for the handling of credit/debit card data when processing transactions. It was created to safeguard cardholder data and reduce fraud.

Dodd-Frank

Dodd-Frank is in many ways the American equivalent to MiFID II governing how mobile calls should be recorded, stored and organised.

FAIS

The Financial Advisory and Intermediary Services Act (FAIS) is a South African regulation similar to the FCA consumer duty legislation in the UK. It aims to protect consumers when using financial services.

FICA

Another South African Financial Regulation, The Financial Intelligence Centre Act aims at tackling Anti-Money Laundering and Counter-Financing of Terrorism (AML/CFT).

POPI

Another South African act, the Protection of Personal Information Act (POPI) allows individuals to request access to personal data stored about them by an organisation and a mechanism for them to request it's deletion.

CCPA

California Consumer Privacy Act (CCPA) impacts anyone recording a Californian business or resident. It outlines how and what is allowed to be recorded along with how long it can be stored.

Mobile Compliance Recording FAQ's

Do I have to change SIM/Network?

Yes, to enable recording of your mobile calls and SMS at network level, you must switch to our mobile network. This process involves replacing your current SIM cards with ONSIM ones and porting your mobile and/or landline numbers to our service, similar to transitioning to any other mobile network provider.

What Network do you use?

In the UK, we utilise the EE network, and internationally, we collaborate with various tier 1 networks. For specific details about the network in your country, please reach out to us.

I already have a business mobile service with a mobile network operator. Why should I consider ONSIM?

ONSIM provides more than just recording. We offer your IT team direct control over the mobile network, including routing, user administration, policies, call recording, and other unique features exclusive to ONSIM.

What about international use?

ONSIM operates a unique global mobile network, offering native service in 34 countries and traditional roaming in over 150+ other regions.

Can you record just SMS, i.e., for Dodd–Frank regulations in the US?

Yes, you can choose to capture only SMS. Uniquely, we can put you in the flow of the SMS so you can check and validate SMS before they are sent to the recipient.

Can you support BYOD?

Yes, with most phones now supporting dual SIM and ONSIM offering eSIM functionality, you can easily set up a business SIM/identity on a personal (BYOD) device. This allows for the separation of business and personal communication on the same device.

How do I access my recordings?

We offer various solutions based on your requirements and how you want to integrate with us. We can provide the recording files for collection via SFTP, SIP-REC, send them via HTTPS POST, enable collection via API, pass calls to your PBX via SIP, and even send them via email. Speak to us to learn more about our flexible mobile recording solutions.

Are my recordings secure with ONSIM?

Yes, our mobile and SMS recording services operate at the highest levels of data security. We are regularly audited by independent data security specialists and continuously scan our systems to identify and evaluate new and emerging threats. Global banks trust ONSIM to record their calls and SMS due to our commitment to data security and confidentiality.

Speak to an Expert

Request a quote from one of our mobile recording and compliance experts.