AI Insights
Find any call or text by asking for it
Every recorded call transcribed automatically. Every call and SMS searchable in plain English: "calls from Sarah last week about the boiler" brings back the exact moment she mentioned it, ready to play. No apps, no new phone system - it runs on the recordings the ONSIM network already captures.
Ask your recordings a question
This is the search box in the ONSIM dashboard, running on sample data. Pick an example or type your own. AI Insights works out who and when you mean, then searches what was said, not just who called.
It searches by meaning, so "cancel their contract" also finds the tenant who said they were "giving notice". Every result shows the passage that matched and plays the call from that moment.
Every call, transcribed and synced to the audio
Press play. Each side of the call is transcribed separately, so you always know who said what, and the text follows along word by word. Click any line to jump straight to it, or download the whole thing.
Disputes take seconds instead of an afternoon: "you said the 24th" is one search and one click away.
Good morning, Brightwell Lettings, James speaking.
Hi James, it's Sarah Mitchell from 14 Cavendish Road. The boiler's packed in again.
Oh no, sorry to hear that. Is it the same fault as last month?
Same thing. No hot water since last night and the pressure's showing zero.
Right. I'll book the engineer for tomorrow morning, between eight and twelve. Does that work?
Tomorrow's fine, I'm working from home. Can they call when they're on the way?
Yes, I'll put your mobile on the job sheet, the 07700 number ending 461.
Perfect. And honestly, if it fails a third time I'd like it replaced, not patched up.
That's fair. I'll raise it with the landlord today and put the replacement request in writing.
Thank you. Can you email me the reference?
Of course. Your job reference is BL-4471, I'll email it to you within the hour.
Brilliant, thanks James.
No problem, speak soon. Bye.
What's included
Every call transcribed
Each recorded call becomes text automatically, split by speaker and timed to the audio. Read along as it plays, click any line to jump to it, download it.
Ask your calls a question
Type what you are looking for the way you would ask a colleague. AI Insights works out who, when and what you mean, then finds the moments in your calls where it was said.
Search your texts the same way
Recorded SMS on your ONSIM SIMs get the same AI search box: "messages this week about viewings" finds them, even if nobody used the word "viewing".
What it costs
AI Insights is £10/user/month + VAT on top of call recording (£10/user/month + VAT). The complete stack on a mobile - Landline SIM with unlimited UK calls and SMS, every call recorded, transcribed and searchable - is £30/user/month + VAT. No per-minute or per-search charges. Switch it on for the users who need it, monthly rolling, cancel any time.
AI Insights questions
What is AI Insights?
AI Insights is an add-on to ONSIM call and SMS recording. It transcribes every recorded call automatically and adds an AI search to your recordings, so you can find calls and texts by asking in plain English instead of scrolling and listening. It is the same add-on described on our call transcription page.
How is AI search different from normal search?
Normal search matches names, numbers and dates. AI search reads your question, picks out who it is about and the time period ("Sarah", "last week"), and then searches the content of your transcripts and messages by meaning rather than exact wording. Ask about "cancelling" and it will find a caller who said "I want to give notice". Each result shows the exact passage that matched, with a button to play the call from that moment.
What does AI Insights cost?
AI Insights is £10/user/month + VAT, added on top of call recording (also £10/user/month + VAT). A fully recorded and AI-searchable user on a Landline SIM is £30/month + VAT all in. No per-minute or per-search charges. You switch it on per user in the dashboard; the first month is prorated and it can be cancelled at any time, ending at your next billing date.
Is AI Insights switched on by default?
No. AI Insights only processes calls and messages for users the account holder has enabled it for. If you do not switch it on, nothing is transcribed or indexed.
Do I need an app or a new phone system?
No. Calls and texts are recorded by the ONSIM network itself, on business numbers and ordinary mobiles alike, with nothing installed on the handset. AI Insights works on those recordings inside the same dashboard.
How accurate is it?
Clear business calls transcribe well: names, numbers and everyday vocabulary come through reliably. Heavy accents, crosstalk and poor lines reduce accuracy, which is why the recording is always one click away from every line of text and every search result. Use the transcript and search to find the moment; use the recording as the authoritative record.
What about GDPR?
The same rules apply as for recording: you need a lawful basis, and callers should be told calls may be recorded. Transcripts and search indexes are personal data, so they follow your retention policy alongside the recordings. Regulated firms can start with our free requirement checker.
Stop listening. Start asking.
Tell us how many users need it and we will have recording and AI Insights live on their numbers quickly - ported numbers included. Or sign up, choose a temporary number and try it on real calls first.