· Luke Faragher · Compliance
Do FCA regulated companies have to record calls?
Some must under SYSC 10A. Most IFAs and insurance or mortgage intermediaries aren't caught by the taping rule at all - but recording is still the pragmatic answer.
Tag: Call Recording
· Luke Faragher · ComplianceFCA Market Watch 66 explained: call recording when staff work from anywhere
Market Watch 66 said recording obligations don't stop at the office door - WhatsApp, personal devices and homeworking included. Why it matters more in 2026.
· Luke Faragher · Call RecordingAI call transcription for business: what it does and how to get it
AI call transcription turns calls into searchable text, summaries and insights. What it's useful for, and why capture quality decides everything.
· Luke Faragher · Call RecordingCan you record WhatsApp calls?
WhatsApp has no built-in call recording and the workarounds are unreliable. What actually works, the legal position, and why regulated firms get fined.
· Luke Faragher · ComplianceFINRA mobile compliance: where call recording fits
FINRA doesn't tell you how to handle mobiles - it tells you to supervise and preserve. The three policy models firms use, and where recording fits.
· Luke Faragher · Call RecordingHow to record phone calls on Android (UK guide)
Samsung, Pixel and other Androids handle call recording differently - in the UK it's often missing entirely. What actually works in 2026.