Voicemail to email - messages that land in your inbox
Voicemail is where messages go to be forgotten. Nobody enjoys dialling in, pressing 1, and listening through old messages to reach the new one - so in most businesses, nobody does. Voicemail to email fixes the problem by moving the message to the place you actually look: your inbox.
Every voicemail left on your ONSIM number is delivered to email as an attachment and notification. Listen on your laptop, forward it to a colleague, keep it on file - like any other email.
How it works on ONSIM
ONSIM provides advanced voicemail at network level on the mobiles your staff already carry - no app to install, no VoIP service to maintain. When a caller leaves a message, the network delivers it to the email address you choose, as an audio attachment with a notification, moments after the caller hangs up.
It works alongside the rest of your call handling rather than instead of it. Calls that ring out on a hunt group, arrive outside the hours set in timed call routing, or overflow a busy team all end in the same place: a message a human will actually see. For a shared inbox like info@ or bookings@, the whole team sees every message.
If you also record calls, ONSIM offers AI Insights - an opt-in paid add-on that transcribes recorded calls and makes them searchable. That is a separate feature from voicemail to email, but the two together mean nothing said to your business ever vanishes.
What it costs
Voicemail to email is part of the advanced voicemail service on Landline SIM accounts, which are £10/user/month + VAT with unlimited UK calls and SMS. AI Insights call transcription is separate - an opt-in paid add-on you only take if you record calls and want them searchable.
Everything is monthly rolling with no contract - cancel any time. If your setup is a landline number forwarding to existing phones, see Virtual Landline for how voicemail fits that arrangement.
Voicemail to email questions
What is voicemail to email?
When a caller leaves a voicemail, the message is delivered to your email as an attachment and notification, as well as being available the usual way. You can listen on any device, forward the message to a colleague, and keep it on file - a voicemail becomes just another email in the inbox you already watch.
Why is email better than dialling 121?
Because voicemails stop being invisible. Dialled-in voicemail is easy to forget and impossible to share; an email arrives where you already work, timestamped, forwardable and searchable by sender and date. For a business, that means messages get actioned rather than discovered three days late.
Does it work with hunt groups and call routing?
Yes - it is designed as the safety net underneath them. A hunt group that goes unanswered, or timed call routing outside opening hours, can drop callers into voicemail, and the message lands in email moments later. Nothing rings into silence.
Can voicemails or calls be transcribed?
Voicemail to email itself delivers the audio message. Separately, ONSIM offers AI Insights, an opt-in paid add-on that transcribes recorded calls and makes them searchable. They are different features: voicemail to email is about delivery of messages, AI Insights is about transcription and search of recorded calls.
What does voicemail to email cost?
It is part of the advanced voicemail service on Landline SIM accounts at £10/user/month + VAT, monthly rolling, cancel any time. It also fits businesses using a Virtual Landline setup where calls forward to existing phones - ask when you sign up or request a quote.
Never fish a message out of 121 again
Order a SIM and voicemails start arriving by email, or request a quote to plan the whole call flow - routing, groups and the voicemail net underneath. See how different sectors put it to work.
This is one feature of the ONSIM network - browse the full feature set, or see it in context on Landline SIM.