
· Luke Faragher · Industry
BT Digital Voice Problems: What Goes Wrong (And What To Do)
Digital Voice works for plenty of households, but the complaints follow a pattern: broadband outages, power cuts, dead extensions and silent alarms.

Digital Voice works for plenty of households, but the complaints follow a pattern: broadband outages, power cuts, dead extensions and silent alarms.

The official story is modernisation. The fuller picture: £6 billion in copper, rising exchange costs, and a commercial case BT rarely mentions.